24/7 Support Services

Our UK based office and specialist support staff team’s priority is to respond efficiently and promptly to customer enquiries. Our Helpdesk team have a broad knowledge base giving you faster affective problem resolution. Service delivery targets are consistently exceeded and we proudly keep our support team central to our provisions and achievements. All this packaged together gives our customers the highest level of customer service that we are humbly proud of.

The Helpdesk team works closely with our nationwide team of engineers providing a consistent conduit for fast response, information gathering, problem shooting and resolutions.

As specialists in the converged Fixed, Mobile and Unified Communications market, supporting over 1100 sites, we offer 24 x 7 UK based support from our Helpdesk. This is equipped with sophisticated monitoring and reporting tools so that you get maximum uptime and usage of your business-critical communications solutions.

We employ a breadth of Unified Communications and Contact Centre support specialists and engineers at our UK-based Technical Support Centre, giving you all the support you need via a single point of contact and a team of Service Delivery Managers for even the most complex multi-vendor environments across any international footprint.

Telephone System Maintenance

Crowthorne provides maintenance, management and monitoring services for all of your voice and data communications. Supported by our team of highly trained professional engineers we offer both nationwide support and support outside the UK to those clients who need it.

We can also provide a global installation and support capability with access to over 2,000 accredited engineers in over 90 countries.

When switching support services to Crowthorne, we review your current equipment and infrastructure to identify any risks, duplication and waste and optimise programming and services to maximise your current investment, whilst enhancing business continuity and system up time.

Project Management

Each project we undertake is unique! At Crowthorne we value the specialist knowledge that our pre-sales and project management teams provide. With one-to-one partnerships, it lends itself to a cohesive and progressive undertaking, achieving second to none outcomes.

From pre-sales to sign off, our project management team are critical to our continued success in supporting and provisioning for all of our customers requirements.

ITIL® Oriented Services

Every service option is oriented around, and worked towards, ITIL®, the world’s most widely adopted approach for IT service management. In line with ITIL® methodology, we make sure that our services support your business objectives and underpin your core processes.

One-to-One Account Management

Account management at Crowthorne is defined as a supporting and informative role and as such, due care and attention is given through our one-to-one account management as a standard but integral to our customers to benefit from a true partnership.

We take the time to understand your business strategy and operational challenges, before recommending solutions that leverage your existing infrastructure to improve both productivity and communications; delivering a better user experience and greater customer service, throughout your organisation.