This holiday season we are offering free business continuity for your voice services.

Halloween is a holiday of frightening adventures and fun family memories but for businesses that rely on a phone system what exactly would you do if that phone system caught a fright and joined the afterlife?

Business continuity with SIP Trunk Call Manager gives you the ability to manage your entire number estate coupled with all aspects of your inbound calls.

  • Tailored business continuity
  • One supplier across all voice and connectivity services
  • Direct control – configure your own solution (or have us help you!)
  • Add enhanced call management features without disrupting your service

SIP Trunk Call Manager provides you with all the benefits of SIP Trunks together with a centralised inbound call management service with a host of features, accessed through an easy-to-use web portal and mobile app. It enables you to consolidate all your numbers onto a single platform, meaning that you’ll never miss a call despite your system failing!

We are giving away SIP Trunk Call manager when you switch your Broadband or Ethernet over to Crowthorne, we will do all of the hard work while you gain the advantages of:

A direct ISDN replacement – save up to 50% online rental and up to 25% on calls

  • 01, 02, 03 and 08 termination on subscribed SIP Trunks – no number translation
  • One point of contact providing your SIP trunks and call management via one simple solution
  • Easy management via an app and web portal
  • Savings on Broadband or Ethernet rentals

Management Functionality

Termination on Number

Redirect inbound calls to achieve business continuity and flexible working

Time/Day of week routing

Schedule call routing in advance according to business hours and call handling preferences

Divert on busy/ Out of office/ no answer

Maximise call handling potential and provide an improved service to the caller

Snapshot Management Information Stastics (IMS)

View call handling performance at a glance and monitor inbound call handling efficiencies

Email alert on missed call

Ensure you are notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and so that you can follow up every sales lead

One Touch Business Continuity

Pre-build designated business continuity call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate continuity in the event of office evacuations

Date routing

Set update-specific routing in advance – e.g. Bank Holidays

Call whisper agent notifications

Popular applications include the provisioning of an announcement to be played to the agent answering the call and because of that it enables them to answer the incoming call with an appropriate greeting, providing a professional and personal impression to the caller

Hunt Groups

Serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person

Call Distribution

Serial, hunt group and percentage-based routing enables load balancing of calls across sites or teams of people

Call queuing

Queue incoming calls on a destination number to assist with call handling during peak busy periods. End-user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management

Voicemail

Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a callback

Advanced statistics

Online access to complete call statistics and due to that enables informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details

Push reports – advanced statistcs via email

Provides recipients with full or summarised advanced statistics reports via email which can be broken down to daily, weekly or monthly periods

Sip Trunk call manager app

Firstly this provides quick access to key functions and ability to view essential call stats while on the move as well as giving access to call plan routing changes from a handheld smartphone/device

The above features are inclusive on all the numbers you purchase giving you total control over your own DDI.

To sum up, this offer will bring your business cost savings and peace of mind so get in touch today to find out more by emailing us at talk@crowthorne.com

Powered by Gamma – Crowthorne was established in 1995, we are independent, privately owned, business communication solution providers, to the hospitality sector, retail sector, petrochemical industry and beyond.